How Can I Help You?: 5 Mistakes to Avoid in Customer Service Debashis Sarkar

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Published: April 25th 2013

Kindle Edition

256 pages


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How Can I Help You?: 5 Mistakes to Avoid in Customer Service  by  Debashis Sarkar

How Can I Help You?: 5 Mistakes to Avoid in Customer Service by Debashis Sarkar
April 25th 2013 | Kindle Edition | PDF, EPUB, FB2, DjVu, AUDIO, mp3, ZIP | 256 pages | ISBN: | 6.38 Mb

Customer is king. With rising consumer awareness and cut-throat competition, it is important to provide services which are differentiable and memorable for the consumer. With a ring side view to customer service, Debashis Sarkar—author, thoughtMoreCustomer is king. With rising consumer awareness and cut-throat competition, it is important to provide services which are differentiable and memorable for the consumer.

With a ring side view to customer service, Debashis Sarkar—author, thought leader, and practitioner, who has held leadership positions with Unilever, Coca Cola, ICICI Bank, and now Standard Chartered—shares valuable observations about customer service excellence.How Can I Help You? hands you the strategies and tactics to retain and nurture your customers by laying down the five major pitfalls to be sidestepped while dealing with customer service.

Richly illustrated with case studies and examples, this book is an essential read for every modern professional.



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